Dealing with Difficult People

October 16, 2008, 5:45-6:00pm
Red Lion Hotel, Eugene, OR

About the Topic

Communicating with an angry person is one of the most difficult business challenges a manager can face. Whether the angry person is a fellow employee, a client, or an outside third party, being on the receiving end of heightened emotions is stressful. The challenge of someone pounding a fist, shouting, or making strong vocal demands forces the recipient to gather all his or her skills in order to respond. This session is designed to identify skills you can use when involved in confrontational communication.

About the Presenter

Mike Cieri has been in the Human Resource Management field for over 16 years. During this time he has held a variety of management positions in Human Resources along with Operations. He is currently Vice President of Human Resources and Safety, for Sherman Bros. Trucking and Vice President of Mardac Consultants. His areas of expertise include legal compliance, workers’ compensation, leadership development, performance management, coaching, training and development, compensation analysis, strategic planning, and developing best practices
Mike has a Masters degree in Industrial Relations & Human Resources from the University of Oregon, is a Certified Safety Director, Co-Active Coaching Practioner, and a national speaker. Mike also is an adjunct professor at Oregon State University in the college of business.